New trends, technology and what is still to come
The Pandemic accelerated technological advances and their application in business. For those who did not fall asleep during the hibernation of the seven months of forced confinement in Panama, technology was essential for some businesses to have some income to survive. This meant a fundamental change in the way of doing business, from how to serve customers to satisfy their needs, the company's operating process, the number of employees, the application of technologies, the constant search for savings, and the constant adaptation to the changes caused by a virus of which we still have much to know (even though we have advanced a lot). The government was not far behind, and there are many examples that I hope the government will maintain and continue improving many more processes and increase even after the pandemic. The truth is that the AIG (Authority for Government Innovation) has developed good projects, including an award-winning one in Latin America. The DGI practicall...